FAQs

Are these chillers just cheap knock-offs?

No, these are not knock-offs. The owner of CuS.S. is one of the original designers of the multi-feed wort chiller and the first named inventor on the multi-feed wort chiller patent (USD777507S1). In addition, he has over 8 years of experience in the design, testing, and manufacturing of immersion chillers and over that time he has been involved in the manufacturing of thousands of chillers. He is keenly aware of what it takes to manufacture a great chiller and we truly feel that CuS.S. chillers are the best chillers on the market today.

Do you have a warranty on your products?

Yes! We have a six month guarantee that you will love our CuS.S. Brewing products. If you don't like it, email us and we will send you a prepaid shipping label and you can ship it back for a full refund. After six months, we have a 5 year warranty on the solder joints that includes all shipping charges (the only leak not covered is from freezing damage. Don't let you chiller freeze unless you blow the water out of the chiller!). If you have an issue that falls outside of our guarantee/warranty, email us and we can get you a quote for the repairs and any associated shipping costs.

How are your prices so much lower than the competition and will they remain there in the future?

Our prices are currently unsustainably low because we are the "new guy" and having very low price compared to the competition is one of the best ways to get noticed. We are planning on keeping the prices fixed until the demand starts outpacing our production, at which point we will start looking at incremental increases. We would rather be working hard and getting our products into the hands of homebrewers, than sitting around hoping someone decides to give us a try over a commonly known company. So the bottom line is, if you want a multi-feed chiller, the best time to buy is right now. The price will only be going up from here.